Efficient kiosk manufacturers should be able to provide kiosk hardware that is sturdy, secure and has a smooth finish. The software provided by the kiosk manufacturer for the kiosk should be tested and be able to prevent unauthorized modification. Users will return to a kiosk only if assured of consistently smooth operations. The manufacturer should ensure that the end user operations are as trouble free as possible. For this, kiosk manufacturers should be able to provide maintenance services for both the hardware and the software at regular intervals.